Tea Venture Limited

Once the order is placed, there's unfortunately no way to to amend it. If you want to order more NOVELTEA, you're better off placing a new order.

Best way would be to go to the  contact us section at the bottom of the page and access the widget on the left hand side ?. You will be prompted some questi...

Sadly this is not an option yet, but we are working on that so you can write your favourite people a personalised message <3

Once you've placed the order we won't be able to cancel it as the information is forwarded directly to our logistics center (Huboo). In this case, w...

No need to worry if you'd want to send NOVELTEA as a gift! We do not include any billing information nor receipts.

First of all, check your spam folder as the order confirmation email might end up there. If the order confirmation is not there, please contact us via the C...

Did you manually add the free reward to your cart, as well as the unique code to redeem it?  If you forgot to add it to your cart then the code is still ava...