Delivery and Returns
We'll try and process your order within 24 hours of receiving it. Once the order is processed you will receive a DPD/Hermes tracking number Huboo Techno...
Mon, 15 Mar, 2021 at 2:55 PM
Processing an order can take up to 24 hours, once it's processed you should receive an email from Huboo Tehcnologies, our logistics partner, with a trac...
Mon, 15 Mar, 2021 at 3:31 PM
If it's over £30 you will receive FREE Standard Delivery. Standard Delivery (3 to 5 days) for orders under £30 costs £4.95. Premium Delivery (1 to 2...
Mon, 15 Mar, 2021 at 3:38 PM
You should have received a tracking number with a link from DPD/Hermes & Huboo Technologies (our logistics partner), so that you can track your parcel. ...
Mon, 15 Mar, 2021 at 2:53 PM
We're so sure that you'll enjoy NOVELTEA that we're putting our money where our mouth is and offering a NOVELTEA Promise. What's the NOVELTE...
Mon, 15 Mar, 2021 at 2:57 PM
As most small companies, we've chosen to work with a warehousing partner instead of opening up a warehouse to support our operations. This way we can fo...
Mon, 15 Mar, 2021 at 3:23 PM
This usually happens when there's a breakage during transit, we're working hard on getting notifications from DPD/Hermes when this occurs but at the...
Mon, 15 Mar, 2021 at 3:24 PM
Once the order was placed the details are forwarded to our logistics partner and a DPD job is due to be created. We might be able to change the delivery add...
Mon, 15 Mar, 2021 at 3:30 PM
It usually takes up to 14 days to process your return and issue a refund, however if you open a case with the tracking number for the returned product, we c...
Mon, 15 Mar, 2021 at 3:47 PM
No, as NOVELTEA is a consumable beverage, we can only accept unopened bottles.
Mon, 15 Mar, 2021 at 3:48 PM